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GedStar and GedStar-Plus Knowledge Base
This page lists many commonly-asked questions and problems that users have encountered with GedStar and GedStar-Plus. Checking this list might save you some time before going through the rest of the contact procedure.
Questions and Support Issues
My GEDCOM file did not convert or caused an error message when being converted.
Question and Answer Details
I lost my registration code.
Use the Contact form to send us a message and we will retrieve it for you.
My GEDCOM file did not convert or caused an error message when being converted.
Make sure that you use the correct settings in your genealogy program when exporting the GEDCOM file: it must be in GEDCOM 5.5 format, with ANSEL encoding and Abbreviated Tags.
Can I upgrade to GedStar Pro?
Yes, but it has to be a paid upgrade. See the Product Upgrade page on the Store menu for details.
My converted database did not get synced to my handheld. Is there a way to transfer it without redoing the conversion?
Run the installer program that came with your handheld's software package. It is usually called "Install" or "Quick Install" under the "Palm Desktop" group. Click the "Add" button and navigate to the GedStar install directory (usually C:\Program Files\GedStar). You will see your converted database(s) there as files with a type of ".pdb". Find the one that you want to transfer and select it.
I use Legacy Family Tree with GedStar-Plus and am getting messages about missing DLLs or ODBC errors.
You might need to update your Microsoft "MDAC" Data Access components. See the Update Page for further details.
